Shipping Policy

At Alphaloadout, we believe thoughtful living starts with thoughtful service. Every order is handled with care — from the moment it’s placed to the moment it arrives at your home.

OUR SHIPPING PHILOSOPHY

To reduce unnecessary waste and keep our prices fair, many of our products are shipped from our fulfillment centers which specialize in handling quality craftsmanship and gear. This allows us to offer beautifully designed pieces with efficient delivery speed.

This approach allows us to:

• Provide a diverse range of unique products
• Maintain affordable pricing by cutting out unnecessary middlemen
• Ensure strict quality control on every item before it ships

We appreciate your patience — thoughtfully crafted items are worth the wait.

1. PROCESSING TIME & SHIPPING FEE

Every order goes through a careful review to ensure it meets our quality standards before shipment.

Order Processing Time:
Please allow 1–3 business days for order processing, quality inspection, and packaging.

Peak Seasons:
During holidays or promotional events, processing time may take up to 5 business days.

Shipping Fee:
We offer Standard Shipping for a flat rate of $5.99 (worldwide).

2. ESTIMATED DELIVERY TIMES

Because our products ship from global partner facilities, delivery times may vary slightly depending on your location.

Delivery times are estimates and not guaranteed delivery dates. We appreciate your understanding — quality products and thoughtful delivery take time.

3. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking Updates:
Please allow 1–3 business days for tracking information to update after the shipping label is created. If tracking does not show immediate movement, rest assured — your order is on its way.

4. CUSTOMS, DUTIES & TAXES

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

This means:

• Any customs duties, import taxes, or fees charged by local authorities are the responsibility of the customer.
• Alphaloadout is not responsible for delays caused by customs clearance processes.

5. ORDER CHANGES & CANCELLATIONS

We work quickly to prepare and ship your order.

If you need to change your shipping address or cancel your order, please contact us at support@alphaloadout.com within 12 hours of placing your order.

Once processing has begun, we are unable to modify or cancel the shipment.

6. LOST OR DAMAGED PACKAGES

Your satisfaction is our priority.

Damaged Items
If your order arrives damaged, please email us clear photos within 72 hours of delivery, and we will arrange a free replacement as soon as possible.

Lost or Stolen Packages
Alphaloadout is not liable for packages that are lost or stolen after the tracking status shows “Delivered.” If your tracking indicates delivery but you cannot locate the package, please check with neighbors and contact the shipping carrier immediately to file a claim.

Hong Kong Nova Frontiers Trading Co., Limited
Unit C - A1, 4/F, Tak Wing Industrial Building, 3 Tsun Wen Road, Tuen Mun HK
Email: support@alphaloadout.com
Phone: (323) 859-6642